Delivery Information

Courier Service Announcement: 24.03.2020

In order to protect drivers and customers alike from the risk of infection whilst delivering parcels our courier partner has release the following updates to it’s service

Parcels will continue to be delivered as either leave safe or signature parcels

For Deliveries requiring a Signature i.e. No Leave Safe Instructions

For updates on the Royal Mail services click here

If you would like to track your order please click here to go to our order tracking page

Disruptions relating to Tier 4 areas:

AL1, AL10, AL2, AL3, AL4, AL5, AL6, AL7, AL8, AL9

BR1, BR2, BR3, BR4, BR5, BR6, BR7, BR8

CF10, CF11, CF14, CF15, CF23, CF24, CF3, CF31, CF32, CF33, CF34, CF35, CF36, CF37, CF38, CF39, CF40, CF41, CF42, CF43, CF44, CF45, CF46, CF47, CF48, CF5, CF61, CF62, CF63, CF64, CF71, CF72, CF81, CF82, CF83, CF91, CF99

CR0, CR2, CR3, CR4, CR5, CR6, CR7, CR8, CR9

DA1, DA10, DA11, DA12, DA13, DA14, DA15, DA16, DA17, DA18, DA2, DA3, DA4, DA5, DA6, DA7, DA8, DA9

E1, E10, E11, E12, E13, E14, E15, E16, E1W

E2, E20, E3, E5, E6, E7, E8, E9, E98

EC1, EC1A, EC1M, EC1N, EC1P, EC1R, EC1V, EC1Y, EC2, EC2A, EC2M, EC2N, EC2P, EC2R, EC2V, EC2Y, EC3, EC3A, EC3M, EC3N, EC3P, EC3R, EC3V, EC4, EC4A, EC4M, EC4N, EC4P, EC4R, EC4V, EC4Y, EC88

EN1, EN10, EN11, EN2, EN3, EN4, EN5, EN6, EN7, EN8, EN9

HA0, HA1, HA2, HA3, HA4, HA5, HA6, HA7, HA8, HA9

HP1, HP10, HP11, HP12, HP13, HP14, HP15, HP16, HP17, HP18, HP19, HP2, HP20, HP21, HP22, HP23, HP27, HP3, HP4, HP5, HP6, HP7, HP8, HP9

KT1, KT17, KT18, KT19, KT2, KT20, KT21, KT22, KT23, KT24, KT3, KT4, KT5, KT6, KT9

ME1, ME10, ME11, ME12, ME13, ME14, ME15, ME16, ME17, ME18, ME19, ME2, ME20, ME3, ME4, ME5, ME6, ME7, ME8, ME9

MK1, MK10, MK11, MK12, MK13, MK14, MK15, MK16, MK17, MK18, MK19, MK2, MK3, MK4, MK40, MK41, MK42, MK43, MK44, MK45, MK46, MK5, MK6, MK7, MK8, MK9

N1, N10, N11, N12, N13, N14, N15, N16, N19, N1C

N2, N20, N21, N22, N3, N4, N5, N6, N7, N8

NP10, NP11, NP12, NP13, NP15, NP16, NP18, NP19, NP20, NP22, NP23, NP24, NP25, NP26, NP4, NP44, NP7, NP8

NW1, NW10, NW11, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9

PO1, PO10, PO11, PO12, PO13, PO2, PO3, PO4, PO5, PO6, PO9

RG10

RH1, RH2, RH3, RH4, RH5, RH6, RH7, RH8, RH9

SE1, SE10, SE11, SE12, SE13, SE14, SE15, SE16, SE17, SE18, SE19, SE2, SE20, SE21, SE22, SE23, SE24, SE25, SE26, SE27, SE28, SE3, SE4, SE5, SE6, SE7, SE8, SE9, SE99

SG1, SG10, SG11, SG12, SG13, SG14, SG15, SG16, SG17, SG18, SG19, SG2, SG3, SG4, SG5, SG6, SG7, SG9

SM1, SM2, SM3, SM4, SM5, SM6, SM7

SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW2, SW20, SW4, SW8, SW9, SW99

TN1, TN10, TN11, TN12, TN13, TN14, TN15, TN16, TN17, TN18, TN19, TN2, TN23, TN24, TN25, TN26, TN27, TN28, TN29, TN3, TN30, TN31, TN32, TN33, TN34, TN35, TN36, TN37, TN38, TN39, TN4, TN40, TN5, TN8, TN9

TW10, TW8, TW9

UB10, UB4, UB5, UB6, UB8, UB9

W3, W4, W5, W6, W7, W12, W13

WD1, WD17, WD18, WD19, WD2, WD23, WD24, WD25, WD3, WD4, WD5, WD6, WD7

Deliveries to a Business Premise

• You will be asked where you like the parcel placed whilst maintaining a 2-meter distance from business staff wherever possible.
• Whilst extra precautions are taken over Coronavirus, you will not be required to provide a signature.
• Your name will be taken and input into the signature field

For Deliveries to residential addresses

• The parcel will be placed on the doorstep.
• The courier will knock on the door and maintain a 2-meter distance
• Whilst extra precautions are taken over Coronavirus, you will not be required to provide a signature.
• Your name will be taken and input into the signature field
• If no one answers door – you will receive a delivery notification card in the normal manner and the parcel will be returned to base.

For Leave safe parcels that have specifc leave safe instructions in the Special Instruction Field

• The courier will leave yourparcel in a safe place.
• Put a card through the door stating where parcel left.
• Take a photograph showing the parcel and surrounding environment to identify location.

Postal Delivery Restrictions

There are a small number of postcodes, usually in remote areas, where we cannot guarantee delivery within our usual timescale and can’t offer next day delivery. Please see below for the alternative services.